Shipping

SHIPPING

  • Shipping is free on all orders worldwide.
  • Please allow 3-5 days for handling.
  • Please allow up to 4 weeks for shipping, with the majority of orders arriving within 10-14 days (not including handling time).
  • On average, International shipping is 10-17 business days. 
  • Custom pieces are made to order and require time for craftsmanship. We ask that you please allow 4-8 weeks for custom orders.
  • Please note that during Holiday periods shipping times may increase significantly due to system volume. 
  • If ordering multiple items, you may receive more than one package and/or receive one package before another. This is due to our various supply chains. 
  • With VIP shipping, your parcel is insured against damage, loss or theft. 
  • We do offer expedited shipping for an additional charge for select items. Please contact us to determine whether your item is eligible for expedited shipping.
  • We do our best to ship our items at low cost to ensure that no additional fees are paid upon delivery. In the event that any customs fees are incurred with free shipping, please contact us at support@oliva-roy.com and we will assist you promptly.

TRACKING

  • All items are shipped with tracking available.
  • Please allow 5-7 days for your tracking to show in the courier's tracking system. 
  • If you have a question about tracking a particular order, please contact us at support@olivia-roy.com.

*Please do not send more than one message, as this back-logs customer service response time. We will let you know when your order(s) is shipped. 

 

We thank you for your support and understanding.

-Olivia Roy Team