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Returns & Refunds


We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.

  • Merchandise must be returned within 30 days of receipt.
  • Merchandise must be unworn and undamaged.
  • Merchandise must have all original tags attached.
  • Customers may begin the return process by contacting us at support@olivia-roy.com stating reason for return.


To begin your return or exchange, please contact us at support@olivia-roy.com stating reason for return.

To return or exchange an item please follow the steps below:

  1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
  2. Mail your return to address provided to you via email.
  3. Once your return is received, your new item(s) will be shipped out or we will issue your refund. 


  • Refunds will be processed within approximately 3 to 7 business days after we receive your return.
  • Original shipping charges are non-refundable.
  • Import duties/taxes and customs fees are non-refundable.
  • Cancellation requests must be received within 12 hours of purchase.


We thank you for your support and understanding.

-Olivia Roy Team